Frequently asked questions

Question: When can I expect my order?

Answer: The average delivery time is 5-10 days. This is because our products
are sent to you directly from the supplier. This unique
unique business model allows us to make great savings on storage and transportation costs and we can offer the products at a lower price
than our competitors and pay the shipping costs ourselves.


Q: The expected delivery time has passed, where is my order!

Answer: In 99% of cases, orders are delivered within the
expected delivery time. Unfortunately, it can sometimes happen that an order
an order is delayed in the delivery process. You can check the status of
check the status of your order via the following link:

[LINK TO TRACK AND TRACE PAGE].

Have you not received your order 3 days after the expected delivery time? If so, please
please contact us.

Question: I am missing some products in my order, how is that possible?

Answer: As we work with different suppliers, it is possible
that products are shipped separately from each other. If items are missing
are missing from your order, you will usually receive them after 2-3 days.
We apologize for the inconvenience.

Question: What are the shipping costs?

Answer: All orders over €75 qualify for free shipping. For orders under €75, delivery fees vary depending on the shipping address.

Exchanges and returns

Question: I am not satisfied with my order, can I return it?

Answer: Yes. You can return any order to us within 14 days without giving a reason.
without giving any reason.

Question: I want to return an item, what should I do?

Answer: If you are not satisfied with your order, you can exchange or return it within 14 days of receipt.
14 days after receipt. The products must be in their original
condition, with labels and tags attached. The product
The product must not contain any traces of use.
A return shipment must always bear a Track & Trace code. The sender
The sender is always responsible for the shipment.
Once we have received your returned items, we will
ensure that the purchase price is credited to your account within 14 days.


Track and trace

Question: Where can I find my Track and Trace code?

Answer: On this page [LINK TO TRACKING PAGE FOR YOUR ORDER] you can enter
enter your email address and your order number to track your package.

Question: The Track and Trace code does not show any information, how is this possible?

Answer: From the moment your package has arrived at the
the mail order company, the Track and Trace information is available. Please note
expect that there may be a delay.